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Website designed by DGA Marketing 01455 557 333                    Home   |   Site Map

“Asian Home Gourmet”  and its logo are trademarks of Cerebos Pacific Limited (CPL) and are reproduced on this website with permission. All rights reserved by CPL.

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Terms and Conditions

PRIVACY POLICY
We are committed to protecting your privacy. We will only use the information that we collect in accordance with the Data Protection Act 1998.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing e-mail from us at the bottom of our e-mails.

The type of information we will collect about you includes:· · Your Name · Address · Delivery Address · Phone Number  · E-mail Address

We will never collect sensitive information about you without your explicit consent.

The personal information which we hold will be held securely in accordance with our internal security policy. We may use technology to track the patterns of behaviour of visitors to our site. We do not disclose any of your information to third parties.

If you have any questions/comments/feedback/suggestions about privacy, you should e-mail us at sales@asianhomegourmetdirect.co.uk

SECURITY POLICY
We have an effective security policy that we review regularly. All credit card details are processed online using PAYPAL system of payment which uses secure 128 bit encryption over an SSL (secure socket layer) connection. Credit card details are not stored after they have been processed.

CANCELLATION POLICY
Cancellations can be made by calling us on 01562 700 551 within 48 hours of placing your initial order, the order can be cancelled with all money being returned minus the credit card charge within 30 days. Unfortunately our banking service provider makes a charge for all card transactions which we bear. In the event that you cancel the order we will refund you your money less that charge.

RETAIL ORDERS
Payment by credit card, cheque, postal order or money order in advance of dispatch.

TITLE OF GOODS (retail customers)
Goods supplied by Asian Home Gourmet Direct to customers remain the property of the company, until paid for in full by the customer.

PRICES
Orders are subject to acceptance by the company and to availability of goods and will be invoiced at prices ruling at the time of acceptance. Asian Home Gourmet Direct reserves the right to substitute products of equal or greater value to compensate for out of stock items.

DELIVERY/SHIPPING
Orders placed will be delivered within 28 days maximum, unless we have contacted you and agreed alternative terms. (Usually orders are dispatched within 72 hours of receipt of order as long as all goods are in stock, if something is out of stock we will notify you before the goods are dispatched). Alternatively you may wish to collect your order from our offices by prior arrangement.

Delivery is via standard Royal Mail letter post or Standard Parcel rate (or other elected courier service dependent on weight of consignment) and delivery time is in accordance with this. Where parcels can not be delivered a Royal Mail calling card is left and it is your responsibility to collect your items. We will always keep proof of posting however if you require an order to be sent recorded or special delivery then you will need to contact us and additional charges will apply. Otherwise goods are sent at your own risk. Someone needs to be available at the customer's elected delivery address.

DELIVERY CHARGES
These are calculated in accordance with the weight of each individual product. Postage costs are in addition to this and are calculated by the shipments total weight. Total postage and packing costs therefore vary depending upon your order and are summarised in the final stages of the checkout. For international deliveries you should contact us for charges.

RETURNS
In the event of a claim needing to made please contact us via telephone: 01455 557 333 or email within 48 hours of the delivery.

All goods must be checked and counted upon receipt. Any shortages must be brought to our attention firstly by email.

All goods must also be checked for damage upon receipt. Any damage must also be be brought to our attention firstly by email.

We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 7 working days following delivery, providing the product is returned in it’s original box, in ‘as new’ and unmarked condition complete with all packaging and accessories.

No returns will be entertained unless the above conditions are strictly adhered to.

No credit or refund will be give for any goods ordered in error by the customer.

No credit or refund will be given for any losses due to the incorrect storage or merchandising by the customer, of any goods supplied by Asian Home Gourmet Direct.

Please read and adhere to the care instructions that are supplied with all our products. None of the foregoing effects your statutory rights as a consumer.

COMPLAINTS
If you find that you are not satisfied with any product or service please feel free to contact our customer service department by email. We will endeavour to resolve any claim made a soon as possible.

MISTAKES IN PAYMENTS
Any mistakes in payments will be rectified as soon as possible, and at the latest within 30 days of agreeing to do so.

GUARANTEE
All goods offered by the company are guaranteed to meet statutory requirements. However, the company cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.

We accept credit card payments with most popular cards through the Paypal system.
All of our food products are zero rated for VAT purposes.

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